All online payments are taken Shopify secure payment gateway for secure credit/debit card transactions. We accept payments over the telephone during office hours. Please contact us on 01926 494 661. We cannot dispatch packages until payment has been received and funds cleared.
Corporate & wholesale payments: For bulk order payment invoicing, arrangements must be made in advance with our office. A Shopify payment link will be emailed to make a card payment online. BACS payments are possible by arrangement. Please contact our office directly.
You may cancel your order at any time up until 11am on the day of dispatch. We can only accept cancellations by written medium (post or email). We regret that we cannot accept cancellations after the order has been dispatched as the chocolate brownies are classed as fresh food and are perishable items. Delayed orders cannot be cancelled.
Consumer rights of returns do not cover perishable goods. We are not able to accept returns or refunds for any perishable goods, including cakes and brownies sold from our website unless they are faulty or mislabelled and not as described. In which case, we must refer you to our terms & conditions to contact us within 14 days of purchase and put in writing your complaint. You must also return the faulty product to us, for which we will cover the return cost if this is a fault of manufacture. We will replace or refund you for faulty goods, manufacturing errors or mislabelling upon returning the original product within its original packaging. Please send the package back by recorded delivery and keep your proof of postage. Return items to: Blue Basil Ltd, Unit C2, Harris Road, Wedgnock Industrial Estate, Warwick, CV34 5JU.
Our VIP members receive regular discount codes and promotional offers via email only. We do NOT offer discount codes on sites such as Voucherlist, Vouchergains, Promopro or Hotdeals. These discount codes are not valid or authorised by Bluebasil Ltd.
We offer exclusive discounts to NHS workers and British Forces via these websites only:
British Forces Discounts
You will be required to register via these websites to access these promotional offers - we are unable to issue code via our office.
All gift cards are to be redeemed within the UK only.
All email of gift cards is to UK addresses only.
All gift cards are valid for 12 months from the date of sale. Gift cards not used within this time will be forfeited with no entitlement to refund or exchange.
Gift cards can be used as full or part payment on goods from Bluebasil Brownies.
Purchases made with gift cards are not refundable in cash.
Gift cards are not transferable, refundable in cash or replaced if lost, destroyed or stolen.
Gift cards can only be used for a single transaction; any remaining amount is not exchangeable for cash or another gift card and will be automatically forfeited.
The company reserves the right to amend these terms and conditions without prior notice.
For technical queries regarding the website, shopping cart or receiving the gift cards please email firstname.lastname@example.org.
For gift card queries, please email email@example.com
For the avoidance of doubt, the term ‘gift card’ as used in these terms and conditions refers only to gift cards purchased directly from the Bluebasil Brownies www.bluebasilbrownies.co.uk and include monetary gift cards, brownie gift boxes.
We receive many requests each month for charity donations. As a small and independent business, unfortunately, it is impossible to fulfil every request we receive. Therefore we nominate one or two charities on an annual basis that we support through giveaways and donations. This year it is NHS related charities. We will select our 2022 charities later in the year.